JBT Protein North America is excited to announce the establishment of a dedicated hotline to provide customers direct access to JBT’s best-in-class service technicians: 1-800-JBT-4YOU. The single, easy-to-remember number will act as a single source for customer care and direct access to service technicians familiar with JBT equipment and machines, providing direct, remote support in the moment of need.
In January, JBT announced JBT Protein North America’s enhanced customer-first mindset, which elevates our customer care model to put customers at the center of every project — from installation to preventative maintenance. The first initiative in this enhanced model was creating centralized teams and having detailed conversations with our customers.
“In these conversations, JBT asked how we can best support customers and be a partner to help maximize uptime,” says Augusto Rizzolo, VP Customer Care for JBT Protein North America. “Customers told us they need service and support to be easy – one place to go where they know they can reach the right person to help with their operations, and they need a response quickly. 1-800-JBT-4YOU is our answer to all of customer care questions.”
“When the COVID-19 pandemic struck and onsite service was impacted, we had the opportunity to test this centralized hotline to better support our customers,” continues Rizzolo. “The feedback has been extremely positive, and we are excited that this will be an ongoing service for all customers with an easy-to-remember number: 1-800-JBT-4YOU.”
At JBT, we work hard to earn customer trust and loyalty by providing the products, service and support needed to keep businesses running smoothly. As always, we want to know if there’s anything we can do to help, so be sure to call us – 1-800-JBT-4YOU.