PRoCARE® is perhaps one of the most innovative and certainly among the most valued services that JBT offers. An aftermarket initiative that has been running for over a decade, PRoCARE has been developed to help make sure JBT systems and equipment are kept in optimum conditions and any downtime – in the form of costly system failures – are kept to a minimum.
“What we do is offer the customer piece of mind by taking care of the equipment we manufacture,” explains JBT Customer Care Manager Elizabeth Monasterio. “We go to the customer’s site and inspect the equipment, they receive an inspection protocol and also a service report on the visit with written recommendations. Based on that the customer may or may not have to do some repairs and we follow up to make sure they do what needs to be done.”
Visits can vary from twice to four times a year, but in the case of the most sophisticated equipment, JBT technicians visit every month for four days on average, checking the equipment, calibrating and changing any parts that need attention.
Covering across JBT’s protein portfolio, JBT PRoCARE works with customers from bakery and pizza producers to manufacturers of ready meals and chicken, meat, fish and frozen vegetable processors offering a flexible program dependent on customer needs.
“We make PRoCARE flexible to customers’ needs,” says Monasterio. “On Gyrocompact freezers, we offer an Extended prorated warranty on the belt, chains and rails. Level One offers inspections and a minimum eight hours training a year, while Level Two includes spare parts, typically in the form of a yearly package with parts stored on site. As well as a discount on original spare parts, PRoCARE also offers a discounted rate for customers for emergency service repairs.”
However, one of the most important services JBT PRoCARE provides is preventative maintenance, which allows customers to control costs by taking care of equipment before it is damaged. “When equipment goes down in a plant, it’s the worst thing that can happen because you start losing production,” says Monasterio. “Preventative maintenance removes the risks of things like that happening and having to call for an emergency service, which normally involves rushing a technician out to a customer, often from an installation.”
“What customers have told us many times is it ensures a good night’s sleep,” she adds.