Being able to maximize efficiency is essential for any company using High Pressure Processing (HPP) from JBT Avure to increase shelf life and ensure food safety, which is why downtime must be kept to a minimum. This is where a PRoCARE program from JBT Avure comes into play.
With PRoCARE, equipment is inspected and maintained per the manufacturing standards to optimize performance and maintenance technicians receive on-going training. Maintenance employee turnover is an issue customers are faced with around the globe. With the training offered as part of PRoCARE, employees will be kept current with the required maintenance practices.
The System Uptime Review Evaluation (SURE) from JBT Avure is one way of guarding against unnecessary HPP downtime and is available to Avure customers – free for the first year – as part of JBT’s PRoCARE preventative maintenance program.
As Tim Boyle, JBT Avure’s Director of Customer Care for HPP, explains, SURE focuses on carrying out a full visual inspection of machinery, measuring pre-stress levels and making sure all components are working at maximum efficiency. Another key element to the SURE inspection is ensuring all aspects of the HPP safety systems are working properly and customer personnel are following the correct safety protocols.
“Safety is one of our main concerns in everything we do. When you are running machines at 87,000 psi, we need to be sure the safety systems continue to perform as they were designed”, says Boyle. “HPP is a growing technology in the food industry and we want to ensure that it maintains its reputation for safety in terms of the food our customer’s process as well was with the operation of our equipment” he emphasizes.
SURE allows JBT technicians to identify areas where maintenance is not being performed properly, even finding instances where customers are prematurely discarding thousands of dollars of parts which could easily be re-lapped and reused. “With the maintenance employee turnover issues our customers face, we often find that new employees don’t fully understand the maintenance requirements and how to perform the work. This level of uncertainty can lead to less efficient work time and more machine downtime,” explains Boyle.
“Through the PRoCARE program’s combination of the SURE inspection and immediate training, we can identify areas of improvement and spend time training both new and existing employees. This real time feedback is extremely effective in showing not just what needs to be done on the machine, but why it is important.”
The PRoCARE package of the SURE inspection and three days’ maintenance training is now included free for the first year when purchasing a new Avure HPP machine. For those customers that would like further support, JBT Avure can customize a PRoCARE Level 2 package to meet their specific needs. These options can be service visits from Avure technicians, custom parts kits for easy ordering, parts discounts, emergency service discounts and also the JBT iOPS (our internet of things) portal for enhanced machine reporting. “Our goal is to become an integral part of our customer’s success through exceptional customer service,” adds Boyle.